Functionality parameters measure how comprehensive user settings are, how advanced is the workflow management, and also how fast the solution responds to and solves core functions.
Scalability parameters measure how easy it is to learn a solution, how well it integrates with other solutions, and how easy it is to import and export data to and from the software.
Reliability parameters measure how secure a solution is, how advanced is the reporting and also how comprehensive is the support that customers receive.
